FAQs
I received a damaged product. What do I do?
Do not worry, these things happen. Please drop us a mail at artwithsubashree@gmail.com with images of the damaged product within 48 hours of receiving the order. Once we check and confirm, we will provide you with a replacement or refund based on your preference.
What do I do if I don’t like the product I received?
We understand that preferences can vary, and we strive to accurately represent our products through detailed descriptions and images. However, returns are only accepted for items that are defective or damaged. If your product is defective or damaged upon arrival, please contact us within 48 hours, and we will arrange a replacement or refund.
For concerns about the color, look, or feel of the product, we recommend reviewing our product descriptions and images carefully before purchasing. If you have any questions or need further information about a product, please reach out to us prior to placing your order. We are here to help and ensure you are satisfied with your purchase.
How can I cancel my order?
You can cancel your order within 24 hours of placing it by writing to artwithsubashree@gmail.com. Please mention "Requesting Order Cancellation" in the email subject for us to quickly confirm. If the order cancellation request is raised beyond 24 hours of placing it, we may have already started processing your order, making it difficult to accommodate changes.
Do you ship internationally?
Currently, we ship only within India. For international orders, please email to artwithsubashree@gmail.com to check more
Do you offer custom orders?
Yes, we do offer custom orders. Please contact us directly to discuss your requirements, and we'll be happy to create a unique piece just for you.
How long will it take to receive my order?
Most orders usually gets shipped within 7-10 working days. Custom orders like Name plate, custom photo hanging take longer and we need 2 weeks to ship the order.
How do I care for my handmade items?
To ensure the longevity of your handmade items, do not expose them to water or excessive moisture. Clean gently with a dry cloth to prevent damage.